Terms and Conditions

We are not taking orders yet. The sections on orders, billing, returns, and warranty apply once ordering opens. Today, you can join the waitlist (Section 24).

1. Definitions

• “Device”: the Lutso tabletop device you buy from us.
• “Service”: the monthly service that lets the Device answer questions, including conversation history and AI upgrades.
• “Services”: the Service, the Device software, our websites, and related support.
• “Customer” or “you”: the person who buys or uses the Device or the Services.
• “Agreement”: these Terms and Conditions, plus your order confirmation.

2. Scope and Parties

These Terms apply to all use of the Services. By placing an order or using the Device, you agree to be bound by this Agreement between you and:

Seller & Service Operator
Lutso Inc.
101 Rainbow Drive PMB 11758
Livingston, TX 77399
United States

3. Description of Services

Lutso is a tabletop device with real keys: press a button, ask a question, and hear the answer spoken out loud. The Device needs electricity, a Wi-Fi connection, a mobile number, and an active Service to answer questions. It ships in the United States.

AI answers can be wrong. Answers are generated by artificial intelligence and may be inaccurate or incomplete. Check anything important before you rely on it.

Not an emergency service: Lutso cannot call for help. Always call 911 in a life-threatening situation.

No Medical, Legal, or Financial Advice: Lutso is not a medical device and does not diagnose, treat, or prevent disease. Answers are general information, not professional advice. Always consult a qualified professional.

4. Purchase, License, and Monthly Service

4.1 The Device and Its Software

The Device is yours once it has been delivered and paid for. Its software, and the Service, are licensed to you, not sold: Lutso grants you a limited, non-exclusive, non-transferable license to use them for your personal use.

4.2 Monthly Service and Automatic Renewal

The Device needs the monthly Service to answer questions. The Service starts when your Device is delivered and renews automatically each month at the price shown when you ordered, until you cancel. We will tell you before any price increase, and you can cancel before it applies. Where required by law, we will also send renewal reminders.

4.3 Canceling

You can cancel any time by calling +1 (347) 348-2511 or emailing info@lutsohealth.com. Canceling stops future charges, and your Service runs to the end of the month you have paid for. Without the Service, the Device stops answering questions. You keep the Device.

4.4 Permitted and Prohibited Use

You may not:

• Reverse engineer, decompile, or extract source code
• Resell the Service, or use it to build a competing product
• Use the Services to break the law or to harm others
• Tamper with the Device’s safety or privacy features

5. Eligibility and Customer Responsibilities

By using the Services, you confirm that:

• You are 18+ and legally able to enter into contracts
• If you buy the Device for someone else, you have told them how it works and what Lutso keeps, and they agree to use it
• You will tell others at home that the Device can pick up their voices while it is listening, and that conversations are kept
• You will keep payment info up to date and pay all fees on time
• You will not let a child under 13 use the Services

6. Fees, Billing, and Taxes

• Pricing: The Device price and monthly Service fee are shown when you order, plus any sales tax
• Billing Cycle: The monthly fee is charged in advance and renews automatically until you cancel
• Missed Payments: If a payment fails, we may pause the Service until it is paid
• 30-Day Returns: You may return the Device within 30 days of delivery for a full refund of the Device price. Contact us first, and we will explain how to send it back. Monthly fees already charged are not refunded unless the law requires it

7. Limited Warranty

If your Device stops working properly while your Service is active, we will repair or replace it free of charge. This warranty lasts as long as your Service stays active. To use it, contact us using the details in Section 23. It does not cover problems caused by:

• Unauthorized alterations
• Misuse
• External damage, such as drops or spills

Replacement units may be new or refurbished. This warranty gives you specific legal rights, and you may have other rights that vary by state. Any implied warranties on the Device last only as long as this warranty, to the extent the law allows. Some states do not allow limits on how long an implied warranty lasts, so this limit may not apply to you.

8. Platform Availability and Updates

Lutso strives to keep the Service available 24/7, except for scheduled maintenance or unforeseen events. By using the Services, you consent to automatic software updates for performance and security. Support requests will be answered within a commercially reasonable time.

9. Privacy and Data Protection

We process personal data in accordance with the Lutso Privacy Policy.

• California (CCPA / CPRA):CA residents have the right to access, delete, or opt out of the “sale” or “sharing” of personal data. See our Privacy Policy for full rights.
• HIPAA: Lutso is nota “business associate” under HIPAA and does not sign Business Associate Agreements (BAAs). What you ask Lutso is not protected by HIPAA.
• Encryption: Data is encrypted in transit between the Device and our servers.

10. Text Messages

We do not currently send text messages. If that changes, we will ask for your consent first.

11. Confidentiality

Each party agrees to protect and keep confidential the other’s non-public information. This obligation lasts for 5 years after termination of the agreement — or perpetually in the case of trade secrets.

12. Indemnification

• Your Responsibility: You agree to indemnify and hold Lutso harmless from any claims arising from:
  • Unauthorized or illegal use of the Services
  • Violations of this Agreement
• Lutso’s Responsibility: Lutso will defend you from claims that the Services infringe U.S. intellectual property rights, provided you notify us promptly and allow us to control the defense.

13. Dispute Resolution and Arbitration (U.S. Customers)

Except for small claims, any dispute must be resolved through binding arbitration (administered by JAMS under its Streamlined Rules).

• Class Action Waiver: Disputes must be resolved individually. No class, collective, or representative actions allowed.
• Opt-Out: You may opt out of arbitration by emailing info@lutsohealth.com within 30 days of first accepting these Terms.

14. Disclaimers

Except for the limited warranty in Section 7 and any rights that the law does not allow us to limit, the Services are provided “as is” and “as available.” To the extent the law allows, Lutso disclaims all other warranties, including:

• Merchantability
• Fitness for a particular purpose
• Accuracy
• Non-infringement
• Continuous availability

Some jurisdictions do not allow exclusions of implied warranties or liability for incidental damages. In those cases, Lutso’s liability is limited to the greatest extent allowed by law.

Lutso is not liable for:

• Emergencies, or decisions you make based on an answer
• Issues caused by third-party networks or service providers

15. Limitation of Liability

To the maximum extent allowed by law:

• Lutso is not liable for indirect, incidental, special, or consequential damages
• Lutso’s total liability is limited to what you paid for the Device and the Service in the 12 months before the claim

Time to File Claims: Any claim must be filed within one (1) year of when it arises, or it is permanently barred.

16. Force Majeure

Neither party is responsible for delay or failure to perform due to events beyond their control — such as natural disasters, cyberattacks, labor disputes, or government actions.

17. Export Controls and Sanctions

You may not use or export the Services:

• Into any U.S.-embargoed or EU-sanctioned country
• To any person on applicable government sanctions lists

18. Termination

Either party may terminate this agreement for a material breach that isn’t corrected within 30 days of written notice. Lutso may suspend Services immediately if payment is missed.

Upon termination:

1. All licenses end, and the Device stops answering questions
2. You keep the Device
3. Sections 11–16 and 18–21 survive termination

19. Notices

Legal notices must be sent:

By email to: info@lutsohealth.com

By registered mail to:
Lutso, Inc.
101 Rainbow Drive PMB 11758
Livingston, TX 77399
United States

Notices are deemed received either when the email is successfully sent or three business days after mailing.

20. Governing Law and Venue

This Agreement is governed by the laws of the state of Delaware, USA, except as modified by the arbitration clause in Section 13.

The exclusive venue for legal proceedings is the state or federal courts in Delaware. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

21. Miscellaneous

• Assignment:You may not assign this Agreement without Lutso’s consent. Lutso may assign it in connection with a merger, acquisition, or asset sale.
• Entire Agreement: This Agreement represents the full agreement between us and supersedes any prior terms.
• Severability: If any part of this Agreement is found to be unenforceable, the rest still applies.
• No Third-Party Rights: This Agreement does not grant rights to any third parties.

22. Changes to These Terms

Lutso may modify these Terms. If we make material changes, we will:

• Post updated terms
• Provide advance notice by email when legally required
• Seek your consent when required by law

Continued use of the Services after the effective date means you accept the revised Terms.

23. Contact Us

Lutso, Inc.
101 Rainbow Drive PMB 11758
Livingston, TX 77399
United States

Email: info@lutsohealth.com
Phone: +1 (347) 348-2511

24. Early-Access Waitlist

You can join the waitlist for early access by giving us your email address.

• No payment or commitment: Joining costs nothing and does not commit you to buying.
• Not an order: We will contact you when you can order. Your purchase is only made when you place an order, at the price shown then. Shipping dates are estimates.
• United States: The Device ships in the United States.